![]() ![]() I was working out yesterday, 7/17/19 at peak evening hours. Needless to say, I am well aware of proper "gym etiquette" and behavior. My husband also worked in the fitness industry for about 15 years, and for 13 of those, owned his own fitness facility. I was also a registered yoga teacher and taught yoga for 8 years at various yoga studios and gyms in Northern, NJ. I have also worked in the fitness industry for over a decade, several years of which, as a Master Trainer at New York Sports Clubs in Northern NJ. I would like to express a complain about how a situation at the Brick, NJ location was handled.įirst, I am a 44-year-old female who has been working out on a regular basis at various chain gyms since January 1999. ![]() I can wait an extra 30 mins for him to finish because I have to go to work I cant do my workout before the Yoga class because there are other classes that run before his. If I could change my time of working out I would. Something needs to be done about this instructor, is not fair to other members that want to use the room. I had to leave the gym to get to work without getting my workout in. ![]() The Yoga instructor refused to end the class and leave the room. The manger Orlando spoke to an employee named Jacqueline and told her if the instructor is not out on Saturdays by 12:00 to speak to the Yoga instructor and tell him to wrap it up, which she did. He agrees that the instructor needs to end the class on time, 12:00. I have spoken to the operations manager of the club, Orlando. I work on Saturdays and need to get my workout in and get out by 12:30 in order to get to work. The Yoga instructor continually runs the class from 20 to 30 mins pass the end time of 12:00. ![]() On Saturdays their is a Yoga class in that room that is suppose to run from 11:00am to 12:00pm. I enjoy using your workout room that has the heavy bags for boxing. I have been a member at your Trumbull location for a number of years. I want my overdraft fees of $67.00 reimbursed, I do not want any additional membership fees drafted, and I want my membership cancel now! Phn # 2 I told him if the local office calls me I would start cussing and put that in my account also. I told him I had not received a response from the local office and I wanted something done now! He just confirmed my email address and said again wait for a call. I called the corporate customer service number spoke with Brian or Bryan not sure how the name is spelled to cancel and he was horrible! He disconnected the call while I was still talking! I never thought LA FItness would be that rude! No empathy, no discussion on how to reimburse the overdraft fees, NOTHING! All he could say was its noted in the account for the local manager to call me. I have not heard a word a letter or an email from him. It is not my fault the pandemic caused closings and now that the gym has opened you want to draft fees on the WRONG day! When I contacted the local gym the manager Connor said let me look into this and I will call back. When I joined LA Fitness in March 2020 I specifically stated over and over to NOT draft payments before the 21st day of the month because this would cause overdraft fees. These charges caused me to have overdraft fees at my bank totaling $67.00. I was charged $40 for the annual fee and a $14.99 for pro-rated monthly fee on. And if it was so easy in Los Angeles, then why couldn't the branches in Miami be as helpful? It is not consistent and that is why I cancelled my membership. She was the ONLY helpful person in the last couple months. I called another location in Los Angeles and THAT operational manager said that she could cancel me over the phone AND she would refund me for the previous month. A month passed and I was still being charged. They told me that I had to mail out a form and that they couldn't do it in person. Then, I realized that the managers at my particular gym weren't as helpful when I had questions, so I wanted to cancel. I then paid $16 for my guest to use the gym that day. When I went in months later, one of the employees told me that email wasn't eligible because it was either we continue to pay for the gym (while they were closed), then we would be allowed to bring a guest in for 3 months for free. I received an email about a 3month free guest pass once gyms open back up. With this pandemic, LA fitness closed their facilities. ![]()
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